Responsible Gambling

At Primaplay we take safer gambling seriously. We want every player to enjoy their time with us and to play within their means. That means providing clear tools, straightforward controls and practical information so you can manage play, protect your account and step away when you need to.

Player protection principles

We prioritise player safety, fair play and transparency. We use verified ID checks to help prevent underage play and fraud, and we monitor activity for signs of harm. Our approach is to intervene early, offer practical options to limit play and to work with players who need extra support.

Activity-control tools

You can manage how you play from your account. The tools are designed to be simple to use and effective at reducing risk. If you need help applying limits, our support team can guide you.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be raised or lowered but increases usually require a waiting period for your protection.

Loss limits

Loss limits let you cap net losses over a chosen period. These are useful if you want to restrict how much you can lose in a day, week or month.

Time limits and session controls

Session timers and reality checks remind you how long you have been playing. You can activate short-term time-outs for a few hours or days if you need a break without closing your account.

Self-exclusion

If you need to stop playing for a longer period you can request self-exclusion. Self-exclusion closes your account access for the selected period and prevents you from opening a new account while it is active. Please note that, as an offshore-licensed operator, we may not be directly linked to the national self-exclusion register used by some UK-licensed sites. We recommend also considering national services such as GamStop for UK-wide self-exclusion.

Recognising signs of problematic behaviour

Warning signs include chasing losses, playing for longer than intended, neglecting work or family commitments, and difficulty sticking to limits. If you or someone you know shows these signs, it’s important to act early.

Tips for staying in control

Practical steps include setting firm deposit and loss limits, using session reminders, avoiding gambling when upset or tired, not using credit to gamble and keeping a separate budget for entertainment. Talk to our support team if you want help setting or adjusting controls.

Professional help and support organisations

If you need specialist support, you can contact established UK organisations such as GamCare, GambleAware or your local NHS services for confidential advice and treatment options. These bodies offer helplines, self-assessment tools and counselling services to help manage gambling-related harm.